F.A.Q.
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What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions. We also accept bitcoin and other crypto-currencies.
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Do you offer international shipping? Yes, we offer free worldwide shipping. Wherever you are, we'll make sure your furry friend's needs are met!
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How long does shipping take? Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take sometimes 7-14 business days for international orders.
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What is your return policy? We want you and your pets to be completely satisfied with your purchases. If for any reason you're not happy, please contact us within 30 days of receiving your order, and we'll assist you with returns or exchanges.
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Are your products safe for pets? Absolutely! We prioritize the safety and well-being of our furry customers. All products are carefully curated and undergo rigorous testing to ensure they meet the highest safety standards.
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Do you support animal charities? Yes, we are committed to giving back to the animal community. A percentage of our profits is regularly donated to animal shelters and organizations dedicated to animal welfare.
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Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number. You can use this to monitor the status of your delivery.
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Are there any discounts for bulk orders? We value our customers, and we do offer discounts for bulk orders or wholesale inquiries. Please reach out to our customer support team for more details.
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How can I contact your customer support? We're here to help! You can reach our customer support team through our contact form on the website or by sending an email to info@pawsandwhiskerstore.com
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Do you have a loyalty rewards program? Yes, we appreciate your loyalty! Join our Paws & Whiskers loyalty program to earn points on every purchase and redeem them for exclusive discounts and rewards.
These are just some of the frequently asked questions we receive, and we're always here to assist you with any other inquiries you may have. Feel free to contact us anytime for a purr-fect shopping experience!